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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Cate Townsend

Cate Townsend

April 18, 2025

5  out of  5
rating by Cate Townsend
"Annette made it such an easy process getting new insurance for my car. It was my first time calling a car insurance company and I was very pleased. My parents have used them for years and years."
We responded:
"Thank you for letting us be your insurance provider."
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Vianney Merkledove

February 8, 2025

5  out of  5
rating by Vianney Merkledove
"Great agent and staff to work with for those out of town Baylor parents. I recommend you contact them if you need insurance for your Bear."
We responded:
"Thank you for the 5 star review. "
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Michele Torrence

December 29, 2023

5  out of  5
rating by Michele Torrence
"Annette is so professional and kind. Very knowledgeable"
We responded:
"Thank you Michele, Annette is awesome. I appreciate the review."
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Jimmy Guerra

October 3, 2023

5  out of  5
rating by Jimmy Guerra
"A good place to get auto insurance. And the workers are very helpful and nice."
We responded:
"Thanks Jimmy "
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Charity Stephens

May 4, 2023

5  out of  5
rating by Charity Stephens
"I was impressed with how quickly they responded with a quote. Very professional! They took the time to answer all my questions and emailed me immediately after with paperwork and within less than 30 mins I was insured. Thank you for honoring my time & providing excellent service!"
We responded:
"Thank you so much Charity, and thank you for your business"
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Sedric Redrick

May 23, 2022

5  out of  5
rating by Sedric Redrick
"Takes care of my antique insurance on my car 🚗 and my covered items in the house."
We responded:
"Thank you Sedric, and thank you for your business."
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Victor M

December 14, 2021

5  out of  5
rating by Victor M
"Very informative clean and easy to get to. Great personal service and affordable offers"
We responded:
"Thank you for the 5 star review. You are appreciated. Sincerely Brian"
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Pamela Bennett

July 29, 2021

5  out of  5
rating by Pamela Bennett
"I have never been to the office but the staff is friendly, ready to help in any way and very nice to talk to on the phone"
We responded:
"Thank you Pamela ! Brian Wenzel State Farm"
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Myrt Fauver

March 1, 2021

5  out of  5
rating by Myrt Fauver
"Brian Wenzel helped make my relocation to Waco easy and enjoyable."
We responded:
"We specialize in transfers and relocations to Central Texas, thank you State Farm Agent Brian Wenzel"
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waco moms

February 4, 2021

5  out of  5
rating by waco moms
"25 years of great service, with the SAME STAFF helping customers. My grandson loved making friends with the little wood duck."
We responded:
"Thank you Annette and Melissa are the true champions of this office."
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M W

January 30, 2021

5  out of  5
rating by M W
"Brian has been my agent since 1996. The office staff makes a point of treating customers like family. They always provide fast, professional service."
We responded:
"Monica, Thank you so much. Brian"
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Grant Tallman

April 7, 2019

5  out of  5
rating by Grant Tallman
"Wonderful people"
We responded:
"Thank you Grant"
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Wendy Owen

January 17, 2019

5  out of  5
rating by Wendy Owen
"Wenzel’s whole office is professional and efficient. They have been there for our family through theft, hail, car accidents, etc. I am so thankful to have them there for us. We highly recommend!"
We responded:
"Thank you for sharing. I hope you have a great new year. Brian"
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Martha

September 21, 2018

5  out of  5
rating by Martha
"I've used Brian Wenzel for homeowner, rental, business, and car insurance for 20+ years. I haven't had many claims, but when I've had them, he has come through. Annette and Melissa make the place run smoothly. They're extremely knowledgable and efficient, and they always answer my questions thoroughly and promptly. State Farm is not the cheapest insurance I could buy, but they have been dependable, helpful, transparent, and fair when it mattered most. I highly recommend Brian and his team."
We responded:
"Thank you Martha, We love having customers like you. Brian"
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BBB Bishop

September 4, 2017

5  out of  5
rating by BBB Bishop
"God Bless the staff for their compassion and understanding. We had been displaced from hurricane Harvey and found ourselves at this location. They opened their arms to our family and went above and beyond to uplift our children's spirits as we gathered information. Forever grateful!"
We responded:
"We were so sorry to hear about the damage from Harvey. Thank you for letting us help you during this difficult time. Blessings to your family."
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Monique Ursua

June 1, 2017

5  out of  5
rating by Monique Ursua
"I've been with this State Farm office since I first got a car when I was 18, and I've NEVER had any issues! I just love the whole staff, they truly make me feel like family. Every time I call they know right away who I am just by saying my first name, they know most of my family and always ask how they are. They're all so professional, considerate, and so kind! Because of them I'll continue my business with them always! Great job Brian, Melissa and Annette!"
We responded:
"Thank you for that heart warming review. Those kind words remind me we are doing things the right way by always putting our customer first. Brian Wenzel State Farm Agent"
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Maria Ramirez

April 25, 2017

5  out of  5
rating by Maria Ramirez
"This office as always provided the best customer service. Always attentive to my needs and most importantly when I was involved in a five car collision, they worried about my health and the health of my family before they asked about my vehicle. Annette, thank you for being the sweetest and most professional person I've had the pleasure to meet."
We responded:
"Thank You Maria !! Annette is AMAZING. No one loves customers like she does. Best Wishes to you."
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Aida Robertson

June 22, 2016

5  out of  5
rating by Aida Robertson
"Brian has been our State Farm person, for almost 20 years. We have been so impressed with him, and how he has treated us. We will be with him for life. He handles all of our insurance needs."
We responded:
"Customers like you and Joe are the foundation of my business. Thank you !"
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Cindy Hutyra

February 19, 2016

5  out of  5
rating by Cindy Hutyra
"Super nice people to do business with. Brian helped me with storm damage to my roof this year. It was fast, professional and freindly."
We responded:
"Thank you for your business Cindy. Brian Wenzel State Farm Waco, Texas"
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Kyle LeRow

December 30, 2015

5  out of  5
rating by Kyle LeRow
"Brian Wenzel has walked with me for the past ten years and helped me with all my insurance needs as my family has grown. He is trusted friend."
We responded:
"Stefan, Thank you for the kind words."
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Lynn Moore

March 29, 2015

5  out of  5
rating by Lynn Moore
"Brian Wenzel and his staff are extremely personable. They do an amazing job at making sure all questions are answered and in a timely manner. Melissa always answers the phone willing to help and Brian is an excellent communicator and follows up with his clients to make sure every part of an issue has been resolved. Brian Wenzel and his staff are an excellent organization to call family for your insurance needs!"
We responded:
"Thank you Lynn. It is a pleasure to have customers like you and Pat."
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Ralph Lee

January 30, 2015

5  out of  5
rating by Ralph Lee
"He makes insurance fun. Wow this man intelligent! This is a man you want to do business for yourself and your whole family. I would not suggest you get behind the wheel of a car or buy a new house without calling this impressive man first."
We responded:
"WOW, Thanks Ralph and Thanks Texas State Univ."
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Justin Dempsey

January 22, 2015

5  out of  5
rating by Justin Dempsey
"This place is a wonderful place to do business Brian and his staff are wonderful to work with and they are always so helpful. Great location located just off of hwy. 84 and close to everything in town. They are kind, caring, and genuine and will work with you however they can."
We responded:
"Thank you Justin, The location is great and we have many other superlative businesses in our building."
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Greg Smith

February 25, 2014

5  out of  5
rating by Greg Smith
"GREAT CUSTOMER SERVICE, ALWAYS HELPFUL AND FRIENDLY."
We responded:
"Thank you Greg ! Lets go fishing soon."
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Randall Jensen

January 6, 2014

5  out of  5
rating by Randall Jensen
"Fantastic service He went Out of his way to help me after hours"
We responded:
"Dr.Jensen, I was happy to come help you during your time of need. I hope you and your family had a great vacation."